ServiceNow
ServiceNow is a Enterprise AI and Workflow Automation Software company headquartered in Santa Clara, United States, founded in 2004 (NYSE: NOW).
ServiceNow is an American enterprise software company headquartered at 2225 Lawson Lane in Santa Clara, California, and the maker of the ServiceNow AI Platform that large organizations use to automate IT, employee, customer, and security workflows. It was founded in 2004 as Glidesoft, Inc. in California, took the ServiceNow name at its 2012 listing, and trades on the New York Stock Exchange as NOW. Full-year 2025 total revenues reached 13.28 billion dollars, up 21 percent, with subscription revenues of 12.88 billion dollars. The company employed 29,187 people on a full-time basis at December 31, 2025, split almost evenly between the United States and the rest of the world, and leases roughly 973,000 square feet at its Santa Clara headquarters. Bill McDermott has been chief executive since November 2019 and chairman since October 2022. During 2026 ServiceNow closed the two largest acquisitions in its history, Veza in March and Armis in April for about 7.75 billion dollars, launched Autonomous Security and Risk at Knowledge 2026, and crossed 1 billion dollars in AI annual contract value in the second quarter. It employs 29,187 people, led by William R. McDermott (Chairman and Chief Executive Officer), across roughly 29,187 tracked profiles. Firmographics, leadership, tech stack and similar companies are detailed below, as of August 2026.
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ServiceNow tech stack
22 technologies detected on servicenow.com, as of August 2026.
| Name | Technologies | Share |
|---|---|---|
| Analytics | 2 | 9.1% |
| Real user monitoring | 2 | 9.1% |
| 3D graphics | 1 | 4.5% |
| Animation library | 1 | 4.5% |
| Bot management | 1 | 4.5% |
| CDN | 1 | 4.5% |
| CMS | 1 | 4.5% |
| Digital asset management | 1 | 4.5% |
| Technology | Category |
|---|---|
| A | CMS |
| A | Tag management |
| A | Identity resolution |
| A | Analytics |
| A | Digital asset management |
A Akamai | CDN |
| AAkamai Bot Manager | Bot management |
| AAkamai mPulse | Real user monitoring |
| BBoomerang | Real user monitoring |
| B | Video platform |
| T | Privacy and consent |
| D | TLS certificates |
| N | Analytics |
| A | Web server |
| J | Programming language |
| l | Frontend framework |
| l | Frontend library |
| j | JavaScript library |
| G | Animation library |
| T | 3D graphics |
| HHSTS | Web security |
| O | Metadata |
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ServiceNow recent signals
- Full-year 2025 total revenues reached 13,278 million dollars, up 21 percent, with subscription revenues of 12,883 million dollars, also up 21 percent, and remaining performance obligations of 28.2 billion dollars at December 31, 2025January 2026
- Alongside the 2025 results the board authorised an additional 5.0 billion dollars under the share repurchase programme, on top of the 3.0 billion dollars added in January 2025January 2026
- The board approved a 5-for-1 split of the common stock on December 5, 2025 and the split was effected on December 17, 2025, with a proportionate increase in authorised sharesDecember 2025
- ServiceNow acquired all outstanding shares of Moveworks, an enterprise search and front-end virtual agent company, on December 15, 2025 for total purchase consideration of 2,407 million dollars in stock and cashDecember 2025
- Two smaller 2025 deals rounded out the data and configuration stack: Logik.io closed on May 30, 2025 and data.world, an enterprise data cataloging and governance company, closed in July 2025July 2025
- The Veza acquisition, signed in December 2025 for about 1.25 billion dollars in cash, completed in March 2026 and brought an AI-native identity security platform into the security and risk portfolioMarch 2026
- ServiceNow completed its purchase of Armis, a cyber exposure and cyber-physical security company, on April 20, 2026 for approximately 7.75 billion dollars in cash, the largest acquisition in the company historyApril 2026
- Hossein Nowbar joined as president, chief legal officer and secretary in December 2025 after 28 years at Microsoft, where he was chief legal officer and corporate vice presidentDecember 2025
- Chief marketing officer Colin Fleming, in the role since May 2024, left in May 2026 to become chief marketing officer for business at OpenAI, leaving the marketing seat open on the leadership teamMay 2026
- At Knowledge 2026, held May 5 to 7 in Las Vegas, the company expanded AI Control Tower across every product and package, broadened its Autonomous Workforce of AI specialists to IT, CRM, employee service and security, and introduced Action Fabric with a generally available MCP server so external agents can trigger governed ServiceNow workflowsMay 2026
- ServiceNow Otto launched on May 5, 2026 as a unified enterprise AI experience combining conversational AI, enterprise search, voice agents and data exploration, starting with EmployeeWorks and AI Control TowerMay 2026
- Autonomous Security and Risk launched on May 5, 2026, wiring Armis asset intelligence and Veza identity governance into one framework covering AI agents, permissions and connected assetsMay 2026
- First-quarter 2026 subscription revenues were 3,671 million dollars, up 22 percent, with current remaining performance obligations of 12.64 billion dollars and 630 customers above 5 million dollars in annual contract value, despite a 75 basis point headwind from delayed on-premise closings in the Middle EastApril 2026
- Second-quarter 2026 subscription revenues were 3,877 million dollars, up 24.5 percent, total revenues were 3,987 million dollars, remaining performance obligations reached 29.0 billion dollars, customers above 5 million dollars in annual contract value grew to 658, ServiceNow AI crossed 1 billion dollars in annual contract value and full-year subscription guidance was raised to 15,760 to 15,780 million dollarsJuly 2026
- The company is actively hiring worldwide with more than ten open roles listed on LinkedIn, weighted towards platform architects, technical support engineers, solution consultants and Veza-related technology consultantsAugust 2026
- The Santa Clara headquarters spans roughly 973,000 square feet across the Lawson Lane campus, and every ServiceNow property worldwide is leased rather than ownedJanuary 2026
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ServiceNow workforce (~29,187 tracked)
Distribution estimated from roughly 29,187 tracked public profiles, as of August 2026. Use it for proportions, not exact headcounts.
- United States14,60150%
- India6,50022%
- Europe, Middle East and Africa4,60016%
- Asia Pacific and Japan excluding India2,1007.2%
- Americas excluding United States1,3864.7%
| Name | Profiles | Share |
|---|---|---|
| United States | 14,601 | 50% |
| India | 6,500 | 22% |
| Europe, Middle East and Africa | 4,600 | 16% |
| Asia Pacific and Japan excluding India | 2,100 | 7.2% |
| Americas excluding United States | 1,386 | 4.7% |
| Name | Profiles | Share |
|---|---|---|
| Executive officers and C-level | 8 | <0.1% |
| EVP and SVP | 260 | 0.9% |
| VP | 900 | 3.1% |
| Director | 3,200 | 11% |
| Manager | 6,100 | 21% |
| Individual contributor | 18,719 | 64% |
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Companies similar to ServiceNow
| Name | Employees |
|---|---|
| IBM | 270,000+ |
| Microsoft | 234,000+ |
| Oracle | 141,000+ |
| SAP | 111,000+ |
| Salesforce | 88,000+ |
| Adobe | 30,000+ |
| ServiceNow | 29,187 |
| Workday | ~20,000 |
| Company | Revenue | Employees | HQ | Founded |
|---|---|---|---|---|
| S | ~$41.5B | 88,000+ | United States | 1999 |
| S | ~36.8B EUR | 111,000+ | Germany | 1972 |
| O | ~$67.4B | 141,000+ | United States | 1977 |
| M | ~$281.7B | 234,000+ | United States | 1975 |
| I | ~$67.5B | 270,000+ | United States | 1911 |
| A | ~$23.8B | 30,000+ | United States | 1982 |
| W | ~$8.4B | ~20,000 | United States | 2005 |
| A | ~$5.2B | ~13,000 | Australia | 2002 |
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ServiceNow leadership
8 current leaders are tracked, led by William R. McDermott. Contact details stay locked on this page and are revealed in the app.
| Leader | Profile | |
|---|---|---|
WR William R. McDermottChairman and Chief Executive Officer | ••••@servicenow.com | Profile → |
| GMGina MastantuonoPresident and Chief Financial Officer | ••••@servicenow.com | Profile → |
| AZAmit ZaveryPresident, Chief Product Officer and Chief Operating Officer | ••••@servicenow.com | Profile → |
| PCPat CaseyChief Technology Officer and Executive Vice President of DevOps | ••••@servicenow.com | Profile → |
| PFPaul FippsPresident, Global Customer Operations | ••••@servicenow.com | Profile → |
| HNHossein NowbarPresident, Chief Legal Officer and Secretary | ••••@servicenow.com | Profile → |
| JCJacqueline CanneyChief People and AI Enablement Officer | ••••@servicenow.com | Profile → |
| CBChris BediChief Customer Officer | ••••@servicenow.com | Profile → |
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ServiceNow org chart
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ServiceNow news & media
- NServiceNow Reports Second Quarter 2026 Financial Results
Subscription revenues of 3,877 million dollars, up 24.5 percent, total revenues of 3,987 million dollars and remaining performance obligations of 29.0 billion dollars. ServiceNow AI crossed 1 billion dollars in annual contract value and full-year subscription guidance was raised to 15,760 to 15,780 million dollars.
- NServiceNow completes Armis acquisition, closing the gap between asset visibility and cyber risk
The 7.75 billion dollar cash acquisition closed on April 20, 2026 and extends ServiceNow security coverage into physical and operational infrastructure, spanning IT, OT, IoT, medical devices, code and cloud systems.
- NServiceNow launches Autonomous Security and Risk, integrating Armis and Veza to govern every AI agent, identity, and connected asset
Announced on May 5, 2026, the launch combines Armis continuous asset intelligence across code, IT, OT, IoT and connected devices with Veza real-time visibility over human and non-human identities in a single operational framework.
- NServiceNow Otto creates the unified AI experience for the enterprise
Otto brings conversational AI, enterprise search, voice agents and data exploration into one experience that completes work across departments and systems, starting with EmployeeWorks and AI Control Tower before rolling out across the product line.
- NServiceNow expands AI Control Tower to discover, observe, govern, secure, and measure AI deployed across any system in the enterprise
AI Control Tower capabilities are now built into every product and package rather than sold as an add-on, with AI Agent Advisor and Intelligent Approvals generally available and further capabilities scheduled through the year.
- NServiceNow Reports First Quarter 2026 Financial Results
Subscription revenues of 3,671 million dollars, up 22 percent, current remaining performance obligations of 12.64 billion dollars and 630 customers above 5 million dollars in annual contract value, with the full-year subscription outlook raised.
- NServiceNow Reports Fourth Quarter and Full-Year 2025 Financial Results; Board of Directors Authorizes Additional $5B for Share Repurchase Program
Full-year 2025 total revenues of 13,278 million dollars and subscription revenues of 12,883 million dollars, both up 21 percent, with 603 customers above 5 million dollars in annual contract value and an additional 5 billion dollars authorised for buybacks.
- SServiceNow, Inc. Annual Report on Form 10-K for the fiscal year ended December 31, 2025
The annual report records 29,187 full-time employees at December 31, 2025, roughly 973,000 square feet of leased space in Santa Clara, the 5-for-1 stock split effected on December 17, 2025 and the pending Veza and Armis acquisitions signed in December 2025.
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