ServiceNow
ServiceNow is a Enterprise AI and Workflow Automation Software company headquartered in Santa Clara, United States, founded in 2004 (NYSE: NOW).
ServiceNow is an American enterprise software company headquartered at 2225 Lawson Lane in Santa Clara, California, and the maker of the ServiceNow AI Platform that large organizations use to automate IT, employee, customer, and security workflows. It was founded in 2004 as Glidesoft, Inc. in California, took the ServiceNow name at its 2012 listing, and trades on the New York Stock Exchange as NOW. Full-year 2025 total revenues reached 13.28 billion dollars, up 21 percent, with subscription revenues of 12.88 billion dollars. The company employed 29,187 people on a full-time basis at December 31, 2025, split almost evenly between the United States and the rest of the world, and leases roughly 973,000 square feet at its Santa Clara headquarters. Bill McDermott has been chief executive since November 2019 and chairman since October 2022. During 2026 ServiceNow closed the two largest acquisitions in its history, Veza in March and Armis in April for about 7.75 billion dollars, launched Autonomous Security and Risk at Knowledge 2026, and crossed 1 billion dollars in AI annual contract value in the second quarter. It employs 29,187 people, led by William R. McDermott (Chairman and Chief Executive Officer), across roughly 29,187 tracked profiles. Firmographics, leadership, tech stack and similar companies are detailed below, as of August 2026.
Firmographics
Tech stack
Recent signals
- Full-year 2025 total revenues reached 13,278 million dollars, up 21 percent, with subscription revenues of 12,883 million dollars, also up 21 percent, and remaining performance obligations of 28.2 billion dollars at December 31, 2025 · January 2026
- Alongside the 2025 results the board authorised an additional 5.0 billion dollars under the share repurchase programme, on top of the 3.0 billion dollars added in January 2025 · January 2026
- The board approved a 5-for-1 split of the common stock on December 5, 2025 and the split was effected on December 17, 2025, with a proportionate increase in authorised shares · December 2025
- ServiceNow acquired all outstanding shares of Moveworks, an enterprise search and front-end virtual agent company, on December 15, 2025 for total purchase consideration of 2,407 million dollars in stock and cash · December 2025
- Two smaller 2025 deals rounded out the data and configuration stack: Logik.io closed on May 30, 2025 and data.world, an enterprise data cataloging and governance company, closed in July 2025 · July 2025
- The Veza acquisition, signed in December 2025 for about 1.25 billion dollars in cash, completed in March 2026 and brought an AI-native identity security platform into the security and risk portfolio · March 2026
- ServiceNow completed its purchase of Armis, a cyber exposure and cyber-physical security company, on April 20, 2026 for approximately 7.75 billion dollars in cash, the largest acquisition in the company history · April 2026
- Hossein Nowbar joined as president, chief legal officer and secretary in December 2025 after 28 years at Microsoft, where he was chief legal officer and corporate vice president · December 2025
- Chief marketing officer Colin Fleming, in the role since May 2024, left in May 2026 to become chief marketing officer for business at OpenAI, leaving the marketing seat open on the leadership team · May 2026
- At Knowledge 2026, held May 5 to 7 in Las Vegas, the company expanded AI Control Tower across every product and package, broadened its Autonomous Workforce of AI specialists to IT, CRM, employee service and security, and introduced Action Fabric with a generally available MCP server so external agents can trigger governed ServiceNow workflows · May 2026
- ServiceNow Otto launched on May 5, 2026 as a unified enterprise AI experience combining conversational AI, enterprise search, voice agents and data exploration, starting with EmployeeWorks and AI Control Tower · May 2026
- Autonomous Security and Risk launched on May 5, 2026, wiring Armis asset intelligence and Veza identity governance into one framework covering AI agents, permissions and connected assets · May 2026
- First-quarter 2026 subscription revenues were 3,671 million dollars, up 22 percent, with current remaining performance obligations of 12.64 billion dollars and 630 customers above 5 million dollars in annual contract value, despite a 75 basis point headwind from delayed on-premise closings in the Middle East · April 2026
- Second-quarter 2026 subscription revenues were 3,877 million dollars, up 24.5 percent, total revenues were 3,987 million dollars, remaining performance obligations reached 29.0 billion dollars, customers above 5 million dollars in annual contract value grew to 658, ServiceNow AI crossed 1 billion dollars in annual contract value and full-year subscription guidance was raised to 15,760 to 15,780 million dollars · July 2026
- The company is actively hiring worldwide with more than ten open roles listed on LinkedIn, weighted towards platform architects, technical support engineers, solution consultants and Veza-related technology consultants · August 2026
- The Santa Clara headquarters spans roughly 973,000 square feet across the Lawson Lane campus, and every ServiceNow property worldwide is leased rather than owned · January 2026
Employees (~29,187 tracked)
Distribution estimatedSimilar companies
| Company | Revenue | Employees | HQ | Founded | Type |
|---|---|---|---|---|---|
| ~$41.5B | 88,000+ | United States | 1999 | Public | |
| ~36.8B EUR | 111,000+ | Germany | 1972 | Public | |
| ~$67.4B | 141,000+ | United States | 1977 | Public | |
| ~$281.7B | 234,000+ | United States | 1975 | Public | |
| ~$67.5B | 270,000+ | United States | 1911 | Public | |
| ~$23.8B | 30,000+ | United States | 1982 | Public | |
| ~$8.4B | ~20,000 | United States | 2005 | Public | |
| ~$5.2B | ~13,000 | Australia | 2002 | Public |
Leadership
- WR
William R. McDermottChairman and Chief Executive Officerdetails → - GMGina MastantuonoPresident and Chief Financial Officerdetails →
- AZAmit ZaveryPresident, Chief Product Officer and Chief Operating Officerdetails →
- PCPat CaseyChief Technology Officer and Executive Vice President of DevOpsdetails →
- PFPaul FippsPresident, Global Customer Operationsdetails →
- HNHossein NowbarPresident, Chief Legal Officer and Secretarydetails →
- JCJacqueline CanneyChief People and AI Enablement Officerdetails →
- CBChris BediChief Customer Officerdetails →
Direct contact details are locked (••••@servicenow.com). Reveal them in Google Sheets with Derrick.
Org chart
ServiceNow News & media
- ServiceNow Reports Second Quarter 2026 Financial Results
Subscription revenues of 3,877 million dollars, up 24.5 percent, total revenues of 3,987 million dollars and remaining performance obligations of 29.0 billion dollars. ServiceNow AI crossed 1 billion dollars in annual contract value and full-year subscription guidance was raised to 15,760 to 15,780 million dollars.
- ServiceNow completes Armis acquisition, closing the gap between asset visibility and cyber risk
The 7.75 billion dollar cash acquisition closed on April 20, 2026 and extends ServiceNow security coverage into physical and operational infrastructure, spanning IT, OT, IoT, medical devices, code and cloud systems.
- ServiceNow launches Autonomous Security and Risk, integrating Armis and Veza to govern every AI agent, identity, and connected asset
Announced on May 5, 2026, the launch combines Armis continuous asset intelligence across code, IT, OT, IoT and connected devices with Veza real-time visibility over human and non-human identities in a single operational framework.
- ServiceNow Otto creates the unified AI experience for the enterprise
Otto brings conversational AI, enterprise search, voice agents and data exploration into one experience that completes work across departments and systems, starting with EmployeeWorks and AI Control Tower before rolling out across the product line.
- ServiceNow expands AI Control Tower to discover, observe, govern, secure, and measure AI deployed across any system in the enterprise
AI Control Tower capabilities are now built into every product and package rather than sold as an add-on, with AI Agent Advisor and Intelligent Approvals generally available and further capabilities scheduled through the year.
- ServiceNow Reports First Quarter 2026 Financial Results
Subscription revenues of 3,671 million dollars, up 22 percent, current remaining performance obligations of 12.64 billion dollars and 630 customers above 5 million dollars in annual contract value, with the full-year subscription outlook raised.
- ServiceNow Reports Fourth Quarter and Full-Year 2025 Financial Results; Board of Directors Authorizes Additional $5B for Share Repurchase Program
Full-year 2025 total revenues of 13,278 million dollars and subscription revenues of 12,883 million dollars, both up 21 percent, with 603 customers above 5 million dollars in annual contract value and an additional 5 billion dollars authorised for buybacks.
- ServiceNow, Inc. Annual Report on Form 10-K for the fiscal year ended December 31, 2025
The annual report records 29,187 full-time employees at December 31, 2025, roughly 973,000 square feet of leased space in Santa Clara, the 5-for-1 stock split effected on December 17, 2025 and the pending Veza and Armis acquisitions signed in December 2025.