ServiceNow executive team & leadership
ServiceNow's executive team includes 8 tracked leaders as of August 2026, led by William R. McDermott (Chairman and Chief Executive Officer). The org chart, per-leader profiles and full leadership list are below.
ServiceNow executive team overview
ServiceNow has 8 tracked executives leading key functions including company strategy and operations, financial strategy, day-to-day operations, technology strategy and engineering (as of August 2026). ServiceNow is an American enterprise software company headquartered at 2225 Lawson Lane in Santa Clara, California, and the maker of the ServiceNow AI Platform that large organizations use to automate IT, employee, customer, and security workflows. It was founded in 2004 as Glidesoft, Inc. in California, took the ServiceNow name at its 2012 listing, and trades on the New York Stock Exchange as NOW. Full-year 2025 total revenues reached 13.28 billion dollars, up 21 percent, with subscription revenues of 12.88 billion dollars. The company employed 29,187 people on a full-time basis at December 31, 2025, split almost evenly between the United States and the rest of the world, and leases roughly 973,000 square feet at its Santa Clara headquarters. Bill McDermott has been chief executive since November 2019 and chairman since October 2022. During 2026 ServiceNow closed the two largest acquisitions in its history, Veza in March and Armis in April for about 7.75 billion dollars, launched Autonomous Security and Risk at Knowledge 2026, and crossed 1 billion dollars in AI annual contract value in the second quarter.
ServiceNow executive team org chart
Employees by management level
EstimatedLeadership team
| Name | Title | Location | Profile |
|---|---|---|---|
| William R. McDermott | Chairman and Chief Executive Officer | View → | |
| Gina Mastantuono | President and Chief Financial Officer | View → | |
| Amit Zavery | President, Chief Product Officer and Chief Operating Officer | View → | |
| Pat Casey | Chief Technology Officer and Executive Vice President of DevOps | View → | |
| Paul Fipps | President, Global Customer Operations | View → | |
| Hossein Nowbar | President, Chief Legal Officer and Secretary | View → | |
| Jacqueline Canney | Chief People and AI Enablement Officer | View → | |
| Chris Bedi | Chief Customer Officer | View → |
Contact details locked (••••@servicenow.com). Reveal in Google Sheets with Derrick.
ServiceNow executive team roles
William R. McDermott · full profile →
Chairman and Chief Executive Officer
William R. McDermott, known as Bill McDermott, has been chief executive officer of ServiceNow since November 2019 and chairman of the board since October 2022, having also served as president of the company from November 2019 to January 2023. He came to ServiceNow after a long run at SAP, where he was chief executive officer from May 2014 to October 2019, co-chief executive officer from 2010 to 2014, an executive board member from 2010 to 2019 and chief executive officer of SAP America from 2002 to 2010. Earlier he was executive vice president of worldwide sales and operations at Siebel CRM Systems and president of Gartner. He currently sits on the boards of Zoom Communications and Figma.
Gina Mastantuono · full profile →
President and Chief Financial Officer
Gina Mastantuono is president and chief financial officer of ServiceNow. She joined the company as chief financial officer in January 2020 and was promoted to the dual president and chief financial officer role in January 2025. Before ServiceNow she was executive vice president and chief financial officer of Ingram Micro from December 2016 to January 2020, after four years as its executive vice president of finance, and she was senior vice president, chief accounting officer and international chief financial officer of Revlon from 2007 to 2013. She began her career in the entrepreneurial services group at Ernst and Young and sits on the boards of Roblox Corporation and Gong.io.
Amit Zavery · full profile →
President, Chief Product Officer and Chief Operating Officer
Amit Zavery is president, chief product officer and chief operating officer of ServiceNow, a role he has held since he joined the company in November 2024. He spent the previous five years at Google, where he was vice president, general manager and head of platform for Google Cloud from March 2019 to November 2024. Before that he spent 24 years at Oracle, most recently as executive vice president and corporate officer for Oracle Cloud Infrastructure and middleware products. He also serves on the board of Broadridge Financial Solutions.
Pat Casey · full profile →
Chief Technology Officer and Executive Vice President of DevOps
Pat Casey is chief technology officer and executive vice president of DevOps at ServiceNow, where he leads the engineering and DevOps organization behind the ServiceNow AI Platform. He is a long-tenured technical leader at the company and a regular author on the ServiceNow Workflow publication, writing on platform architecture and developer experience.
Paul Fipps · full profile →
President, Global Customer Operations
Paul Fipps is president of global customer operations at ServiceNow, responsible for global sales, customer success, partner ecosystems and field operations. He joined the company in March 2021 as senior vice president for customer and partner excellence, then served as president of strategic accounts, president of global industries and strategic growth, and executive vice president of worldwide sales before taking his current role in April 2025. Earlier he spent six years at Under Armour, most recently as president of UA Connected Fitness and chief experience officer, and he served in the United States Army from 1991 to 1994. He sits on the board of NetApp.
Hossein Nowbar · full profile →
President, Chief Legal Officer and Secretary
Hossein Nowbar is president, chief legal officer and secretary of ServiceNow, a role he took in December 2025. He spent 28 years at Microsoft, where he was chief legal officer and corporate vice president from 2023 to 2025, general counsel for corporate legal affairs and corporate secretary from 2021 to 2023, corporate vice president and deputy general counsel for Cloud and AI from 2019 to 2021, and vice president and deputy general counsel from 2008 to 2019.
Jacqueline Canney · full profile →
Chief People and AI Enablement Officer
Jacqueline Canney is chief people and AI enablement officer of ServiceNow. She joined the company as chief people officer in July 2021 and took on the expanded remit covering AI enablement in January 2025. She was previously global chief people officer of WPP Group from June 2019 to July 2021 and executive vice president of global people at Walmart from August 2015 to May 2019. She serves on the boards of Wonder Group and the nonprofit Project Healthy Minds, and on the Boston College board of trustees.
Chris Bedi · full profile →
Chief Customer Officer
Chris Bedi is chief customer officer of ServiceNow, focused on helping customers realise value across their journey with the platform and on the company's own AI transformation programme. He is a long-standing member of the ServiceNow leadership team and previously held the chief information officer and chief digital information officer remits at the company.