Who is the President, Global Customer Operations of ServiceNow?
Paul Fipps has been the President, Global Customer Operations of ServiceNow since April 2025 and reports to William R. McDermott. Paul reached the role after 6 tracked posts, most recently President, Global Customer Operations at ServiceNow, Inc.. He joined the company in March 2021 as senior vice president for customer and partner excellence, then served as president of strategic accounts, president of global industries and strategic growth, and executive vice president of worldwide sales before taking his current role in April 2025. Paul studied at University of Baltimore (B.S., Information Systems, and M.B.A.); The Wharton School Advanced Management Program. Paul is one of 8 tracked leaders at the company.
Paul Fipps profile
Paul Fipps is president of global customer operations at ServiceNow, responsible for global sales, customer success, partner ecosystems and field operations. Earlier he spent six years at Under Armour, most recently as president of UA Connected Fitness and chief experience officer, and he served in the United States Army from 1991 to 1994. He sits on the board of NetApp.
- Education
- University of Baltimore (B.S., Information Systems, and M.B.A.); The Wharton School Advanced Management Program
- Reports to
- William R. McDermott
- Profile
- ••••@servicenow.com
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Paul Fipps career history
- President, Global Customer Operations, ServiceNow, Inc.April 2025 to present
- Executive Vice President of Worldwide Sales, ServiceNow, Inc.January 2025 to April 2025
- President of Global Industries and Strategic Growth, ServiceNow, Inc.January 2024 to January 2025
- President of Strategic Accounts, ServiceNow, Inc.October 2022 to January 2024
- Senior Vice President, Customer and Partner Excellence, ServiceNow, Inc.March 2021 to January 2024
- President UA Connected Fitness and Chief Experience Officer, Under Armour2014 to 2020
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Other leaders at ServiceNow
| Leader | Profile | |
|---|---|---|
WR William R. McDermottChairman and Chief Executive Officer | ••••@servicenow.com | Profile → |
| GMGina MastantuonoPresident and Chief Financial Officer | ••••@servicenow.com | Profile → |
| AZAmit ZaveryPresident, Chief Product Officer and Chief Operating Officer | ••••@servicenow.com | Profile → |
| PCPat CaseyChief Technology Officer and Executive Vice President of DevOps | ••••@servicenow.com | Profile → |
| HNHossein NowbarPresident, Chief Legal Officer and Secretary | ••••@servicenow.com | Profile → |
| JCJacqueline CanneyChief People and AI Enablement Officer | ••••@servicenow.com | Profile → |
| CBChris BediChief Customer Officer | ••••@servicenow.com | Profile → |
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