Who is the President, Global Customer Operations of ServiceNow?

Paul Fipps is the President, Global Customer Operations of ServiceNow, as of August 2026. At ServiceNow since March 2021, in the president, global customer operations role since April 2025. Paul reports to William R. McDermott.

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Paul Fipps President, Global Customer Operations, ServiceNow At ServiceNow since March 2021, in the president, global customer operations role since April 2025

Paul Fipps is president of global customer operations at ServiceNow, responsible for global sales, customer success, partner ecosystems and field operations. He joined the company in March 2021 as senior vice president for customer and partner excellence, then served as president of strategic accounts, president of global industries and strategic growth, and executive vice president of worldwide sales before taking his current role in April 2025. Earlier he spent six years at Under Armour, most recently as president of UA Connected Fitness and chief experience officer, and he served in the United States Army from 1991 to 1994. He sits on the board of NetApp.

EducationUniversity of Baltimore (B.S., Information Systems, and M.B.A.); The Wharton School Advanced Management Program
Reports toWilliam R. McDermott
LinkedInProfile
Contact••••@servicenow.com (reveal in Sheets with Derrick)

Career history

  • President, Global Customer Operations, ServiceNow, Inc.April 2025 to present
  • Executive Vice President of Worldwide Sales, ServiceNow, Inc.January 2025 to April 2025
  • President of Global Industries and Strategic Growth, ServiceNow, Inc.January 2024 to January 2025
  • President of Strategic Accounts, ServiceNow, Inc.October 2022 to January 2024
  • Senior Vice President, Customer and Partner Excellence, ServiceNow, Inc.March 2021 to January 2024
  • President UA Connected Fitness and Chief Experience Officer, Under Armour2014 to 2020

Other leaders at ServiceNow

  • WRWilliam R. McDermottWilliam R. McDermottChairman and Chief Executive Officerdetails →
  • GMGina MastantuonoPresident and Chief Financial Officerdetails →
  • AZAmit ZaveryPresident, Chief Product Officer and Chief Operating Officerdetails →
  • PCPat CaseyChief Technology Officer and Executive Vice President of DevOpsdetails →
  • HNHossein NowbarPresident, Chief Legal Officer and Secretarydetails →
  • JCJacqueline CanneyChief People and AI Enablement Officerdetails →
  • CBChris BediChief Customer Officerdetails →

FAQ

Who is Paul Fipps?
Paul Fipps is the President, Global Customer Operations of ServiceNow (as of August 2026). At ServiceNow since March 2021, in the president, global customer operations role since April 2025. You can see their background and career history above.
What is Paul Fipps's background?
Paul Fipps is president of global customer operations at ServiceNow, responsible for global sales, customer success, partner ecosystems and field operations. He joined the company in March 2021 as senior vice president for customer and partner excellence, then served as president of strategic accounts, president of global industries and strategic growth, and executive vice president of worldwide sales before taking his current role in April 2025. Earlier he spent six years at Under Armour, most recently as president of UA Connected Fitness and chief experience officer, and he served in the United States Army from 1991 to 1994. He sits on the board of NetApp.
How can I contact Paul Fipps at ServiceNow?
You can find and verify Paul Fipps's professional email and direct phone number with Derrick, straight from Google Sheets. ServiceNow's addresses generally follow the first.last@servicenow.com pattern, but that individual address is not verified here, so confirm it before reaching out.
Who does Paul Fipps report to?
Paul Fipps reports to William R. McDermott. See the full org chart on the ServiceNow executives page.

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