Who is the Chief People and AI Enablement Officer of ServiceNow?

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Updated Data as of August 2026

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Jacqueline Canney has been the Chief People and AI Enablement Officer of ServiceNow since January 2025 and reports to William R. McDermott. She was previously global chief people officer of WPP Group from June 2019 to July 2021 and executive vice president of global people at Walmart from August 2015 to May 2019. Jacqueline reached the role after 4 tracked posts, most recently Chief People and AI Enablement Officer at ServiceNow, Inc.. Jacqueline studied at Boston College (B.S., Accounting). Jacqueline is one of 8 tracked leaders at the company.

Jacqueline Canney profile

JC
Jacqueline Canney
Chief People and AI Enablement Officer, ServiceNow
At ServiceNow since July 2021, in the chief people and AI enablement officer role since January 2025

Jacqueline Canney is chief people and AI enablement officer of ServiceNow. She joined the company as chief people officer in July 2021 and took on the expanded remit covering AI enablement in January 2025. She serves on the boards of Wonder Group and the nonprofit Project Healthy Minds, and on the Boston College board of trustees.

Education
Boston College (B.S., Accounting)
Reports to
William R. McDermott
LinkedIn
Profile
Email
••••@servicenow.com

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Jacqueline Canney career history

  • Chief People and AI Enablement Officer, ServiceNow, Inc.January 2025 to present
  • Chief People Officer, ServiceNow, Inc.July 2021 to January 2025
  • Global Chief People Officer, WPP GroupJune 2019 to July 2021
  • Executive Vice President, Global People, Walmart Inc.August 2015 to May 2019

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Other leaders at ServiceNow

LeaderEmailProfile
WRWilliam R. McDermottWilliam R. McDermottChairman and Chief Executive Officer ••••@servicenow.com
GMGina MastantuonoPresident and Chief Financial Officer ••••@servicenow.com
AZAmit ZaveryPresident, Chief Product Officer and Chief Operating Officer ••••@servicenow.com
PCPat CaseyChief Technology Officer and Executive Vice President of DevOps ••••@servicenow.com
PFPaul FippsPresident, Global Customer Operations ••••@servicenow.com
HNHossein NowbarPresident, Chief Legal Officer and Secretary ••••@servicenow.com
CBChris BediChief Customer Officer ••••@servicenow.com

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More about ServiceNow

FAQ

Frequently asked questions

Who is Jacqueline Canney?

Jacqueline Canney is the Chief People and AI Enablement Officer of ServiceNow (as of August 2026). At ServiceNow since July 2021, in the chief people and AI enablement officer role since January 2025. You can see their background and career history above.

What is Jacqueline Canney's background?

Jacqueline Canney is chief people and AI enablement officer of ServiceNow. She joined the company as chief people officer in July 2021 and took on the expanded remit covering AI enablement in January 2025. She was previously global chief people officer of WPP Group from June 2019 to July 2021 and executive vice president of global people at Walmart from August 2015 to May 2019. She serves on the boards of Wonder Group and the nonprofit Project Healthy Minds, and on the Boston College board of trustees.

How can I contact Jacqueline Canney at ServiceNow?

You can find and verify Jacqueline Canney's professional email and direct phone number with Derrick, from its web app or Google Sheets. ServiceNow's addresses generally follow the first.last@servicenow.com pattern, but that individual address is not verified here, so confirm it before reaching out.

Who does Jacqueline Canney report to?

Jacqueline Canney reports to William R. McDermott. See the full org chart on the ServiceNow executives page.