Who is the Chief People and AI Enablement Officer of ServiceNow?

Jacqueline Canney is the Chief People and AI Enablement Officer of ServiceNow, as of August 2026. At ServiceNow since July 2021, in the chief people and AI enablement officer role since January 2025. Jacqueline reports to William R. McDermott.

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Jacqueline Canney Chief People and AI Enablement Officer, ServiceNow At ServiceNow since July 2021, in the chief people and AI enablement officer role since January 2025

Jacqueline Canney is chief people and AI enablement officer of ServiceNow. She joined the company as chief people officer in July 2021 and took on the expanded remit covering AI enablement in January 2025. She was previously global chief people officer of WPP Group from June 2019 to July 2021 and executive vice president of global people at Walmart from August 2015 to May 2019. She serves on the boards of Wonder Group and the nonprofit Project Healthy Minds, and on the Boston College board of trustees.

EducationBoston College (B.S., Accounting)
Reports toWilliam R. McDermott
LinkedInProfile
Contact••••@servicenow.com (reveal in Sheets with Derrick)

Career history

  • Chief People and AI Enablement Officer, ServiceNow, Inc.January 2025 to present
  • Chief People Officer, ServiceNow, Inc.July 2021 to January 2025
  • Global Chief People Officer, WPP GroupJune 2019 to July 2021
  • Executive Vice President, Global People, Walmart Inc.August 2015 to May 2019

Other leaders at ServiceNow

  • WRWilliam R. McDermottWilliam R. McDermottChairman and Chief Executive Officerdetails →
  • GMGina MastantuonoPresident and Chief Financial Officerdetails →
  • AZAmit ZaveryPresident, Chief Product Officer and Chief Operating Officerdetails →
  • PCPat CaseyChief Technology Officer and Executive Vice President of DevOpsdetails →
  • PFPaul FippsPresident, Global Customer Operationsdetails →
  • HNHossein NowbarPresident, Chief Legal Officer and Secretarydetails →
  • CBChris BediChief Customer Officerdetails →

FAQ

Who is Jacqueline Canney?
Jacqueline Canney is the Chief People and AI Enablement Officer of ServiceNow (as of August 2026). At ServiceNow since July 2021, in the chief people and AI enablement officer role since January 2025. You can see their background and career history above.
What is Jacqueline Canney's background?
Jacqueline Canney is chief people and AI enablement officer of ServiceNow. She joined the company as chief people officer in July 2021 and took on the expanded remit covering AI enablement in January 2025. She was previously global chief people officer of WPP Group from June 2019 to July 2021 and executive vice president of global people at Walmart from August 2015 to May 2019. She serves on the boards of Wonder Group and the nonprofit Project Healthy Minds, and on the Boston College board of trustees.
How can I contact Jacqueline Canney at ServiceNow?
You can find and verify Jacqueline Canney's professional email and direct phone number with Derrick, straight from Google Sheets. ServiceNow's addresses generally follow the first.last@servicenow.com pattern, but that individual address is not verified here, so confirm it before reaching out.
Who does Jacqueline Canney report to?
Jacqueline Canney reports to William R. McDermott. See the full org chart on the ServiceNow executives page.

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